Frequently Asked Questions
Everything you need to know about your Naj Oleari Beauty experience.
Are Naj Oleari Beauty products cruelty-free?
Yes, all our products are strictly cruelty-free and we do not test on animals at any stage of production, adhering to European safety standards.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return request.
Do your products contain parabens?
Most of our contemporary formulas are paraben-free. We prioritize high-quality, skin-friendly ingredients and list full compositions on each product page for transparency.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.